Upon receipt of your prepaid shipment of a Termitat, the case will be inspected, opened, cleaned, a new wood disc installed and if needed, a new plastic wood mounting ring installed. The existing colony will be re-installed or replacement termites will be installed if needed. The Termitat will be re-assembled, observed for a few days to monitor colony health and returned by USPS shipping. Return shipment cost will be added to the initial invoicing. See the Returns page for instructions to return your Termitat for a rebuild.