Privacy Policy

Privacy Policy

We collect your personal information because it helps us deliver a superior level of customer service. When you interact with us, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences, your credit card information and information about the Termitat products you own. We will never sell or trade your personal information. Protecting your personal information is very important to us, and we do so diligently. Please read below for in depth information.

What information do we collect?

We collect information from you when you place an order with us or voluntarily subscribe to our newsletter.

When ordering or registering on our website, you may be asked to enter your name, e-mail address, billing address, mailing address, phone number or credit card information. You may, however, visit and browse our site completely anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To process transactions: Your personally identifiable information, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails: The email address you provide for order processing will only be used to send you information and updates pertaining to your order, including tracking numbers and other related correspondence.

How do we protect your personally identifiable information?
We implement a variety of security measures to maintain the safety of your personally identifiable information when you place an order with us, regardless of the product purchased.

We offer the use of a state-of-the-art secure server. All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the personally identifiable information completely confidential.

After a transaction, your personally identifiable information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

How can you correct your personal information with us?
Please contact us via e-mail at with the subject line “information correction.”

Do we use cookies?
Yes. We use cookies to help our site remember and process the items in your shopping cart. This also allows our website graphics and pictures to load faster within your browser on repeat visits. Allowing or disallowing cookies is a setting in your web browser software. Please note that if you decline or delete these cookies, some parts of this website may not work properly.

Who owns the website?
The entire website is wholly owned and operated by Xylocycle LLC.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in processing financial transactions, so long as those parties agree to keep this information confidential. Unless required to do so by law, we will never sell or distribute your personal information without your consent. However, non-personally identifiable information such as aggregate site analytics may be provided to other parties for marketing, advertising, or other uses. By using this website, you agree to allow us to provide non-personally identifiable information to other parties at our sole discretion.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from this website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Your Consent
By using our site, you consent to our online privacy policy.

Merger or Acquisition
As with any other business, we could merge with, or be acquired by another company; if this occurs, the successor company would acquire the information we maintain, including Personally Identifiable Information. However, Personally Identifiable Information would remain subject to this Privacy Policy or subsequent Privacy Policy as identified by the successor company.

Use of Email Tools
You may not use any email services that we may offer to send spam or otherwise send content that would violate our terms and conditions or privacy policy. We typically do not permanently store email messages or the email addresses sent from these tools.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and any other places that we deem appropriate so that you are aware of the information that we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify the Privacy Policy at any time. To ensure you understand our Privacy Policy, please review this website frequently to see if any changes have been made.


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